Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.
If there's an issue with your product, please email us at firstname.lastname@example.org with:
- Photo(s) of the affected package and items(s).
- Your order number and/or the email address registered to the order.
- More details about the package that are relevant.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
*Customers are responsible for return shipping rates.